Customer management
Implement a fully automated customer lifecycle program that improves customer satisfaction, boosts brand loyalty and creates more sales opportunities
Implement a fully automated customer lifecycle program that improves customer satisfaction, boosts brand loyalty and creates more sales opportunities
Get instant access to a comprehensive overview of every customer’s journey through the entire customer lifecycle.
Follow the customer lifecycle from delivery, through service cycles, birthdays and anniversaries, warranty expiry and more.
Keep records of every single customer interaction in one single system, from their very first enquiry to their most recent contact.
Segment customers for targeted marketing campaigns, such as service reminders, finance renewals, insurance renewals and warranty expiries.
Nurture valuable relationships with every customer by setting up an automatic communication plan that follows their full customer lifecycle
Easily tailor the customer experience for each person to develop a more nuanced understanding of their personal preferences.
Analyse more data points throughout a customer’s ownership and product lifecycle to capitalise on every sales opportunity.
Ensure consistent, authentic interaction with every customer using a combination of automated and on-demand communication.
Use the built-in EDM builder module to stay on top of your digital marketing campaigns without leaving the AMS platform.
Plan, build and run ongoing, targeted follow-up campaigns using the easy drag-and-drop tools with automated scheduling.
Use email, two-way SMS and live chat features to maintain an effective dialogue between your customers and your team.
Optimise your customer communications using campaign engagement analytics, ROI analysis and other customised reporting tools.
Built-in live chat anytime, anywhere on any device 24/7/365
Integrate with any DMS, CRM or inventory management system
Designed to give OEMs real-time group-wide transparency and oversight
AMG Brand Manager | Mercedes-Benz Parramatta
AMS is a the most efficient way for me to do my job. I find it such a useful tool for selling, building a relationship and even ordering a refreshment. I believe it has made my life so much easier, having the ability to control my database with the click of a finger is the best idea. AMS is dynamic, fast and user-friendly.
Head of Operations | McCarroll's Automotive Group
Partnering with AMS has been incredible. The AMS system is state-of-the art as it allows our Administration, Sales, Marketing and Management team to interact and review the business on one platform. Most importantly we are able to make every customer interaction and experience memorable through the information, and systems AMS provides.
Prestige Director | Al Habtoor Motors Co LLC
In all the years I have been involved in the Automotive Industry I have never seen a more customer centric showroom prospect management system that is more engaging for all stakeholders than Fusion SD. From Meet and Greet interaction to Sales Executives and Management controls, this system does it all with a smoothness and professionalism only to be welcomed by all who are serious about their business.